Re Shop Policy (Updated to reflect our long running shop returns policy )
All our Hair Extensions are now 'Made to Order', due to the time taken, personal nature of the hair and expense we now operate under a no cancellation/no refund policy as of January 2022. We do however offer an alteration service which extends to colour and size alterations of the item.
Please note, there will be no refunds for Hair Extensions that have been removed from their packaging and/or tried on (prior to January 2022). This is to ensure that cross contamination does not occur. The safety of our customers is paramount. The colour of the Extensions can be seen through the item packaging. If you receive your hair and the colour does not match, do not remove from the clear packaging, you may exchange or have your item refunded.
Please be reassured that we do our utmost to fulfill customer expectations. We want you to enjoy your experience with us and with that in mind we also offer a colour alteration service which enables the colour to be changed slightly allowing for a natural colour blend if the hair has been removed from the packaging or tried on. We will work with you to get the balance right!
We do not refund shipping costs or pay for return shipping.
Our return delivery address:
13 Glenbrook, Glenboi, Mt Ash. RCT. South Wales. United Kingdom. CF453DH.